RETURNS, REFUNDS & EXCHANGES

We want you to be happy with your Happy Hauls purchase. Please review the following return and refund guidelines before placing your order.

Returns & Exchanges

Eligible items may be returned or exchanged within 10 days of delivery, based on the date shown by the carrier's tracking information.

To qualify for a return:

• Items must be unworn, unwashed, unused, and in their original condition and packaging.
• You must contact us at myhappyhauls@gmail.com within 10 days of delivery.
• Please include your name, order number, reason for the return, and photos if the item is defective or incorrect.
• All returns must be approved before being shipped back.
• If your return is approved, we will provide return instructions and, when applicable, a return shipping label.

Please do not send your order back to the address shown on the original package. Unauthorized returns may not be accepted.

Non-Returnable Items

Because many of our products are made specifically for each customer, personalized or customized items cannot be returned or exchanged unless they arrive defective, damaged, or incorrect.

For health and safety reasons, health and wellness products are also final sale unless they arrive defective, damaged, or incorrect.

Refunds

Approved returns are subject to a 20% restocking fee, unless the return is due to an error on our part or the item arrived defective or damaged.

Original shipping charges, priority processing fees, and shipping insurance are non-refundable.

Once your approved return is received and inspected, your refund will be issued to your original payment method. Please allow 5–7 business days for the refund to be processed by your bank or payment provider.

Defective, Damaged or Incorrect Items

If your order arrives defective, damaged, or incorrect, please contact us within 10 days of delivery.

Email myhappyhauls@gmail.com with:

• Your name
• Order number
• A description of the problem
• Photos clearly showing the defective, damaged, or incorrect item

Once approved, we will cover the applicable return shipping costs and provide a replacement or refund.

Incorrect Shipping Addresses

Please carefully review your shipping address before submitting your order.

We are not responsible for orders shipped to an incorrect address provided by the customer, and we cannot provide a free refund or replacement for these orders.

If the package is returned to us, we can:

• Reship the order after payment of the applicable shipping and handling charges; or
• Issue a refund less the original shipping charges, priority processing fees, shipping insurance, and a 20% restocking fee.

If the package cannot be recovered or returned to us, we may offer a 50% store credit toward a replacement order.

If the shipping address provided with your order was correct and the carrier returns the package to us, we will reship it to the same address at no additional charge.

Packages Marked Delivered

If tracking shows your package as delivered but you have not received it, please contact your local carrier or post office and open a missing-package claim.

Send the claim or case number to myhappyhauls@gmail.com. Once the carrier information has been reviewed and validated, we will determine the appropriate replacement resolution.

Order Cancellations & Changes

Most Happy Hauls products are printed or made on demand specifically for your order.

Orders may only be cancelled or modified within 1 hour of purchase. After that time, the order may already be in production and cannot be changed or cancelled.

Please email myhappyhauls@gmail.com as soon as possible if you need to request a change or cancellation. We cannot guarantee that a request can be completed before production begins, but we will make every effort to accommodate it if possible.

How to Request a Return, Refund or Exchange

Email myhappyhauls@gmail.com within 10 days of delivery with your name, order number, reason for your request, and photos if applicable.

Our customer service team will review your request and typically respond within 24–48 hours.

If your return is approved, follow the return instructions provided by our team. Do not mail your item back without authorization.

Once an approved return is received and inspected, we will process your refund, exchange, or replacement as applicable.

Questions?
Contact Happy Hauls Customer Support at myhappyhauls@gmail.com.